SynopsisVineet Nayars Employees First Customers Second (EFCS) is a first person CEOs account of the transformation of their enterprise. The book is a refreshing and frank look at the challenges facing leaders looking to transform their company culture and employees. Nayar discusses his experience leading HCLT and its transformation from a $700 million dollar company that was losing market share to a $2 billion dollar company at the front of their market.Nayar provides a clear well-written and frank discussion of the issues he faced and his personal thought process and learning journey during the transformation. It is rare that a sitting CEO provides such a frank and honest discussion of the company and personal journey. At 185 pages in a small format the book is an excellent size and length for executives to read reflect on and consider how it fits into their strategies and plans.About AuthorSteady long-term competitiveness requires an organization to be committed to putting employees first and developing quality training programs that are linked to its strategic objectives. Without a true commitment to the employees at all levels throughout an organization the journey to enhance organizational performance will be an elusive adventure. Quality employees equate to organizational success. Unqualified and poorly trained employees equate to organizational failure.About NarratorThis edition of my blog is dedicated to reviewing the book “Employees First Customer Second (EFCS)” authored by Vineet Nayar Vice Chairman & CEO of HCL Technologies. I recommend it as a must read for every Indian to understand the ethos of Transformation Change. The most striking revelation from the book is the criticality of a narrative to the succeed in any Transformation / Change initiative. Mr. Nayar comes across refreshingly as a modern day CEO sensitive to the changing dynamics of global commerce and the need for businesses globally to be adaptive and agile. His integrity (Personal Professional and Emotional) and emphasis on action shines through; from the first to the last page and is a striking contrast to the mediocre landscape of the Indian Leadership scene. His aspirational analogy on an organization or enterprise resembling a starfish where every unit assumes a life of its own is a very mature depiction of the future of enterprises to succeed in a global commerce. His creative interpretation of the Amsterdam Window for his business should influence leadership in other businesses to become more convincing than concealing in their branding strategies at their respective enterprise.